For hotels & concierge teams
A medical partner for your desk
Discreet medical care for your guests: one number for your desk, an agreed way of arriving, and billing that fits the house.
What partnership looks like
- A direct line to the clinic. Your desk reaches the clinic itself and the team who arrange the doctor’s visit, not an answering service.
- Agreed response times. Set with your desk for your property, and held to.
- An arrival protocol set by you. Plain clothes, unmarked bag, and whatever announcement and escort arrangement suits your house style. A chaperone is available for any examination.
- Billing that fits hotel operations. Guest pays directly, charged to the room, or a hotel account. Agreed once, then consistent for every visit.
- Guest literature for your desk. A printed card your team can hand to guests, with fees published in full.
What your guests receive
A private GP in their suite, at a confirmed time, for a comprehensive consultation. Prescriptions dispensed by the clinic’s pharmacy and delivered straight to the hotel, blood tests and IV therapy in the suite. Behind every visit is Omniya’s CQC-registered clinic at 3a Montpelier Street, minutes from most Knightsbridge properties, for anything better done in a treatment room.
After the visit
Guests can follow up with the same doctor by video from anywhere in the world, and itemised invoices and receipts are provided for every visit.
Request literature
Call or WhatsApp the clinic and we will arrange printed guest cards for your desk, and a short meeting with your head concierge if useful.
Partner with Omniya
Speak to us about response times, billing routes and literature for your desk.