For hotels & concierge teams
An extension of your five-star service
When a guest is unwell, your desk needs one number that answers, a doctor who arrives when promised, and a service that reflects the standard your hotel sets.
What partnership looks like
- A direct line to the clinic. Your desk reaches the clinic itself — the people who dispatch the doctor, not an answering service.
- Agreed response times. We agree what “within the hour” means for your property and hold to it, day and night.
- An arrival protocol set by you. Plain clothes, unmarked bag, and whatever announcement and escort arrangement suits your house style. A chaperone is available for any examination.
- Billing that fits hotel operations. Guest pays directly, charge to the room folio, or a hotel account — agreed once, then consistent for every visit.
- Guest literature for your desk. A printed card your team can hand to guests, with fees published so there are no surprises to manage afterwards.
What your guests receive
A private GP in their suite, usually within the hour, with up to sixty minutes of the doctor’s time. Prescriptions delivered to the hotel, blood tests and IV therapy in the suite. Behind every visit is Omniya’s CQC-registered clinic at 3a Montpelier Street — a five-minute walk from most Knightsbridge properties — for anything better done in a treatment room.
After the visit
Guests can follow up with the same doctor by video from anywhere in the world, and itemised invoices are provided for international insurance claims. Your desk gets a service it can recommend with confidence, visit after visit.
Request literature
Call or WhatsApp the clinic and we will arrange printed guest cards for your desk, and a short meeting with your head concierge if useful.
Partner with Omniya
Speak to us about response times, billing routes and literature for your desk.