Questions guests ask

The doctor arrives at your suite or residence at the confirmed time, in plain clothes with an unmarked medical bag. The consultation is comprehensive: your history, an examination and treatment where possible on the spot. Before leaving, the doctor explains the diagnosis, the plan, and anything that follows: a prescription delivered to the hotel, blood tests, a referral or a follow-up call.

The doctor comes from our clinic on Montpelier Street, minutes from most Knightsbridge, Belgravia and Chelsea addresses. We confirm the expected arrival time when you call, before anything is charged.

We provide itemised invoices and receipts that you can use to reclaim from your insurer. Payment is made to the clinic at the time of care, and whether a claim is accepted depends on your policy. If your insurer needs particular wording or documents, tell us and we will help where we can.

In many cases the doctor can continue your existing care. The medication and dose are confirmed first; a photograph of the packaging helps. Where it is safe and appropriate, a private prescription for the UK equivalent is issued and delivered to your hotel. Some medicines are regulated differently in the UK; the doctor will explain what is possible during the consultation.

Yes. A chaperone can be arranged for any examination on request, when booking or at any point during the visit. You are also welcome to have a family member or member of hotel staff present.

Call or WhatsApp as soon as your plans change. A visit cancelled before the doctor sets out carries no charge; once the doctor is en route, the visit fee applies. Video consultations can be rearranged without charge with reasonable notice.

£450 for a visit on weekdays between 08:00 and 20:00, and £550 out of hours. Every fee, including consultations and additional time, is on the pricing page.

Yes. Follow-up video consultations are available from anywhere in the world, with the doctor who saw you. And when you are next in London, the same doctor can see you again, at your hotel or at the clinic.